BUS240 Operations Management

Operations management. The strategic role and objectives of operation. Process design and product design. Supply network design. Layout and flow. Process technology. Job design and work organisation. Capacity planning and control. Inventory planning and control. Supply chain planning and control. ERP, Lean operations and Just-In-Time. Project planning and control. Total quality management. Operations improvement. Failure prevention and recovery.

Knowledge

The candidate:

• Can explain the concept and scope of operations management.
• Can explain the relationship between business strategy, operations strategy, and operations performance.
• Can identify the processes needed to develop a new product from identifying the customer needs to delivering the final product.
• Can identify the pillars of Lean manufacturing, such as Just-In-Time and Total Quality Management.
• Can explain the basic concepts of Supply Chain Management.
• Understands the basic principles and tools used to improve operations performance.

Skills

The candidate:

• Can apply a range of methods for improving the effectiveness and efficiency of operations.
• Can apply basic inventory management models to trade off different cost factors such as setup costs and holding costs.